FREQUENTLY ASKED QUESTIONS
Everything you need to know about our products, shipping, and conscious returns.
How do I care for my Aura Copper Bottle? ▼
Hand-wash only with room temperature or warm water. For routine cleaning, rinse with a mix of lemon juice and a pinch of salt, then rinse thoroughly with clean water. Never put copper products in a dishwasher or microwave.
What are the shipping times and free shipping threshold? ▼
We provide FREE SHIPPING on all orders above ₹999. Orders are dispatched within 24-48 business hours via carbon-neutral express courier. Delivery typically takes 3-5 business days across India.
What is your return and exchange policy? ▼
We offer a hassle-free 7-day return and exchange window for unused items in original unbleached packaging. If your piece arrives damaged or defective, we replace it immediately free of charge.
Is your packaging truly 100% plastic-free? ▼
Yes. We use unbleached recycled FSC-certified kraft cardboard, water-activated paper sealing tape, organic cotton dust pouches, and natural soy-based inks. No plastic bubble wrap or styrofoam ever.
How do I apply the NOMA10 discount coupon? ▼
Enter NOMA10 in the discount code input box on the Cart or Checkout page and click 'Apply'. A 10% discount will automatically be deducted from your eligible subtotal.